With the exception of certain dates, reservations are accepted from up to 12 months in advance.
However, sales periods and dates that specific packages become available may differ.
In case of reservation cancellations, the following cancellation fees will apply.
* Reservations made through the internet reservation system can be verified or cancelled here.
* Cancellation terms may vary depending on the reserved package. For details, verify your accomodation package or call the hotel directly.
|Cancellation||9 rooms or less/14 guest or less/day||10 rooms or more/15 guests or more/day|
|No-show||100% of base rate||100% of base rate|
|Day of reservation||100% of base rate||100% of base rate|
|Day before reservation||80% of base rate||80% of base rate|
|10 days before reservation||-||20% of base rate|
No, the hotel does not have a waiting list for cancellations.
One child under 12 years of age may stay free of charge when sharing a room with a parent.
However, if an additional bed is required, the full rate for an additional adult will be charged.
Requests may be made at the time of reservation.
Compliance to such requests will be subject to availability.
Payments can be made in cash or by credit card at the time of check in.
Depending on the accomodation package, advance payment may be possible.
The following credit cards are accepted.
VISA, Mastercard, JCB, Diners Club, American Express, UC, DC, NICOS, SAISON, DISCOVER Additionally, the China Union Pay card and debit cards are also accepted.
Advanced payment is accepted as follows.
Directions will be given according to reservation details. Please contact the hotel for specifics.
Luggage belonging to hotel guests may be held at the front desk.
Packages for guests with reservations and guest who are staying at the hotel will be held at the front desk.
Packages may be sent to the following address.
*Please specify guest name and dates of stay.
Courier services can be arranged at the front desk.
Internet services are available, free of charge.
LAN cables are available for use in the guest rooms.
For Wi-Fi passwords, please inquire at the front desk.
A full variety of amenities are available in the guest rooms.
* Some items may vary depending on the room.
* If any other amenities and/or equipment are required, please contact the hotel prior to your stay.
The "Essential " "Classy" rooms are connecting rooms.
Please contact the hotel for availability.
A limited number of computers are available.
If you require one, please contact the hotel in advance.
The following items are available for rent. (free of charge).
Items are limited, please inquire in advance if these items are required.
The follwing items are available for rent. (free of charge)
There is a limit to availability. If required, please contact the hotel in advance.
We have The Premium Lounge on 13F, a private lounge and open-air terrace exclusively for the guest staying at THE GATE, Luxe, and Canopy.
14:00 - 23:00 (L.O. 22:30)
Yes, we do have a minibar in all guest rooms. (chargeable, beer and non-alcohol drink)
The restaurant floor offers barrier free access for wheelchair use, however there are some steps at the end corner of the restaurant. There is also a wheelchair accessible washroom on the 5th floor.
Wheelchairs are also available for rental. A limited number of wheelchairs are available. If you require one, please contact the hotel in advance.
Key cards are required for access to guest floors.
Additionally, for security purposes, the main entrance on the first floor are locked from 12 midnight until 6 a.m. Guests arriving after midnight should contact the hotel in advance. Guests who have already checked in can open the main entrance using their room key.
Late check outs can be arranged for the following fees, However, this may be refused due to the hotel's reservation status at the time. Please ask at the front desk for details.
If you desire a smoking room, please specify this at the time of reservation.
Additionally, there is a smoking area available on the 4th floor.
At the restaurant, smoking is prohibited for all seats at all time.
There is a nursing room available (with diaper changing table) on the 5th floor.
Reservations can be made up to 6 months in advance.
Please contact the restaurant directly for group reservations.
Service might be refused to customers wearing apparel which may be considered offensive.
*The use of guest room night wear and slippers in the restaurant is prohibited.
There is no room service available.
Hotel guests are welcome to use the restaurant on the 4th floor.
With the exception of guest with allergies or guests with small children, off-premises food is not permitted in the restaurant.
The hotel does not have any parking available.
* All parking is off-premises, requiring parking fees.
* Handicapped parking is available. Contact the hotel for details.
There are various forms of transportation available including public transpotation, limousine buses and taxis.
Detailed information is available on the "Access" page.
If arriving by train, we recommend using the following elevators.
Tokyo Metro Ginza Line / Hibiya Line, Ginza station : Exit B7 (8 a.m. and 10 p.m.) MAP
Tokyo Metro Marunouchi Line, Ginza station : Between Exit C5 and Exit C7 MAP
Tokyo Metro Hibiya Line, Hibiya station : Exit A6 MAP
Tokyo Metro Chiyoda Line, Hibiya station : Exit A11 MAP
Toei Mita Line, Hibiya station : Exit D7 MAP
JR Yamanote Line / Keihin Tohoku Line, Yurakucho station : Central Exit MAP
Tokyo Metro Yurakucho Line, Yurakucho station : Exit D7 MAP
* Please note : Due to situations such as construction, there may be instances where eleveators in the stations may not be used.