FAQ
Concerning reservations
In case of cancellations, is there a cancellation charge?
In case of reservation cancellations, the following cancellation fees will apply.
* Reservations made through the internet reservation system can be verified or cancelled here.
* Cancellation terms may vary depending on the reserved package. For details, verify your accomodation package or call the hotel directly.
| Private | Groups | |
|---|---|---|
| Cancellation | 9 rooms or less/14 guest or less/day | 10 rooms or more/15 guests or more/day |
| No-show | 100% of base rate | 100% of base rate |
| Day of reservation | 100% of base rate | 100% of base rate |
| Day before reservation | 80% of base rate | 80% of base rate |
| 10 days before reservation | - | 20% of base rate |
- Percentage is based on the base rate for accomodation.
- If the guest's stay is to be shortened, no matter how many days are cancelled, the fee will be charged for one night, the first night that is cancelled.
Does the hotel have a waiting list?
No, the hotel does not have a waiting list for cancellations.
What are the rates for children?
One child under 12 years of age may stay free of charge when sharing a room with a parent.
However, if an additional bed is required, the full rate for an additional adult will be
charged.
* One child under 12 years of age may stay free of charge when sharing a bed with an adult.
Is it possible to request specific rooms or rooms on specific floors?
Requests may be made at the time of reservation.
Compliance to such requests will be subject to availability.
What are your check-in and check-out times?
Check-in is from 2 p.m. and check-out is at 11 a.m.
*Check-in and check-out times may vary depending on the reserved package.
Concerning payment
How are accomodation fees to be paid?
Payments can be made in cash or by credit card at the time of check in.
Depending on the accomodation package, advance payment may be possible.
Which credit cards or gift cards can be used?
The following credit cards are accepted.
VISA, Mastercard, JCB, Diners Club, American Express, UC, DC, NICOS, SAISON, DISCOVER,
the China Union Pay card
Additionaly, JCB gift card and UC gift card, PayPay, au Pay, merpay, Rakuten Pay, J-Coin Pay,
Alipay+, WeChat Pay, Union Pay are also accepted.
Can accomodation fees be paid in advance?
Advanced payment is accepted as follows.
- Online credit card payment
- Payment through wire transfer
- Payment at the hotel in advance
Directions will be given according to reservation details. Please contact the hotel for specifics.
Concerning luggage
Can I leave my luggage before checking in and/or after checking out?
Luggage belonging to hotel guests may be held at the front desk.
I'd like to send my luggage in advance, what are the procedures for this?
Packages for guests with reservations and guest who are staying at the hotel will be held at
the front desk.
Packages may be sent to the following address.
- c/o THE GATE HOTEL OSAKA by HULIC
- 3-12-14, Minamisemba, Chuo-ku, Osaka-city, Osaka, 542-0081, Japan
- TEL: +81-6-6606-9371
*Please specify guest name and dates of stay.
Can I send items from the hotel?
Courier services can be arranged at the front desk.
Regarding guest rooms
Is there internet available?
Internet services are available, free of charge.
For Wi-Fi passwords, please inquire at the front desk.
What kind of amenities are available in the guest rooms?
A full variety of amenities are available in the guest rooms.
* Some items may vary depending on the room.
- Equipment
- Television, refridgerator, Electric kettle, coffee maker, plasma cluster air purifier/humidifier, safe,hair dryer, Wi-Fi, Charger.
- Amenities
- Hair brush, tooth brush, safety razor, cotton set, shampoo, hair treatment, liquid body soap, hand cream, towels, nightwear (top and bottom, separate type), slippers, black tea, green tea, coffee, mineral water.
* If any other amenities and/or equipment are required, please contact the hotel prior to your stay.
Are there connecting rooms?
The "Classy" rooms are connecting rooms.
Please contact the hotel for availability.
Concerning rentals
Can I borrow a computer?
Laptop computers are available for rental. (fees apply)
A limited number of computers are available.
If you require one, please contact the hotel in advance.
What kind of rental equipment is available for the guest rooms?
The following items are available for rent. (free of charge).
Items are limited, please inquire in advance if these items are required.
- Bedding
- Down pillow, pipe-filled pillow, viscoelastic foam pillow, blankets
- Children's items
- Crib (for children under 2 years of age), trash dispenser for diapers, children's toilet seat
- Nursing care products
- bath seats, anti-slip mats for bath tubs, wheelchairs
- Battery chargers
- For smart phones, mobile phones, i-phones, i-pads
- Electrical appliances
- Blu-ray player, curling dryer, pants press, desk lamp, outlet adapter, three prong outlet plug, weight scale, iron / ironing board, extension cord, HDMI
- Other
- Ice-non cold pack, thermometer, full length mirror, magnifying mirrors, toiletries
Are there rental items available for children?
The follwing items are available for rent. (free of charge)
There is a limit to availability. If required, please contact the hotel in advance.
- Children's items
- Crib (for children under 2 years of age), trash dispenser for diapers, children's toilet seat
Non-hotel matters
Is parking available?
The hotel does not have any parking available.
* All parking is off-premises, requiring parking fees.
How can I get to your hotel from my closest station or Itami/Kansai airport?
There are various forms of transportation available including public transpotation, limousine buses and taxis.
Detailed information is available on the "Access" page.
Click here for other inquiries
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