FAQ

Concerning reservations

---

In case of cancellations, is there a cancellation charge?

In case of reservation cancellations, the following cancellation fees will apply.

* Reservations made through the internet reservation system can be verified or cancelled here.

* Cancellation terms may vary depending on the reserved package. For details, verify your accomodation package or call the hotel directly.

	Private	Groups
Cancellation	9 rooms or less/14 guest or less/day	10 rooms or more/15 guests or more/day
No-show	100% of base rate	100% of base rate
Day of reservation	100% of base rate	100% of base rate
Day before reservation	80% of base rate	80% of base rate
10 days before reservation	-	20% of base rate

1. Percentage is based on the base rate for accomodation.
2. If the guest's stay is to be shortened, no matter how many days are cancelled, the fee will be charged for one night, the first night that is cancelled.

Does the hotel have a waiting list?

No, the hotel does not have a waiting list for cancellations.

What are the rates for children?

One child under 12 years of age may stay free of charge when sharing a room with a parent.

However, if an additional bed is required, the full rate for an additional adult will be charged.
* One child under 12 years of age may stay free of charge when sharing a bed with an adult.

Is it possible to request specific rooms or rooms on specific floors?

Requests may be made at the time of reservation.

Compliance to such requests will be subject to availability.

What are your check-in and check-out times?

Check-in is from 2 p.m. and check-out is at 11 a.m.

*Check-in and check-out times may vary depending on the reserved package.

Concerning payment

---

How are accomodation fees to be paid?

Payments can be made in cash or by credit card at the time of check in.

Depending on the accomodation package, advance payment may be possible.

Which credit cards or gift cards can be used?

The following credit cards are accepted.

VISA, Mastercard, JCB, Diners Club, American Express, UC, DC, NICOS, SAISON, DISCOVER, the China Union Pay card
Additionaly, debit cards, JCB gift card and UC gift card, PayPay, au Pay, merpay, Rakuten Pay, J-Coin Pay, Alipay+, WeChat Pay, Union Pay are also accepted.

Can accomodation fees be paid in advance?

Advanced payment is accepted as follows.

• Online credit card payment
• Payment through wire transfer
• Payment at the hotel in advance

Directions will be given according to reservation details. Please contact the hotel for specifics.

Concerning luggage

---

Can I leave my luggage before checking in and/or after checking out?

Luggage belonging to hotel guests may be held at the front desk.

I'd like to send my luggage in advance, what are the procedures for this?

Packages for guests with reservations and guest who are staying at the hotel will be held at the front desk.

Packages may be sent to the following address.

• c/o THE GATE HOTEL KAMINARIMON by HULIC
• 2-16-11 Kaminarimon, Taito-ku, Tokyo 111-0034, JAPAN
• TEL: +81 3-5826-3877

*Please specify guest name and dates of stay.

Can I send items from the hotel?

Courier services can be arranged at the front desk.

Regarding guest rooms

---

Is there internet available?

Internet services are available, free of charge.

LAN cables are stored in the desk drawers of the guest rooms.

For Wi-Fi passwords, please inquire at the front desk.

What kind of amenities are available in the guest rooms?

A full variety of amenities are available in the guest rooms.
* Some items may vary depending on the room.

Equipment

Television, refridgerator, electric pot, coffee maker, plasma cluster air purifier/humidifier, safe, hair dryer, Wi-Fi, Charger.

Amenities

Hair brush, tooth brush, safety razor, cotton set, shampoo, conditioner, liquid body soap, hand cream, towels, nightwear (top and bottom, separate type), slippers, black tea, green tea, coffee, mineral water.

* If any other amenities and/or equipment are required, please contact the hotel prior to your stay.

Are there connecting rooms?

The “Essential Twin” rooms are connecting rooms. Please contact the hotel for availability.

Concerning rentals

---

Can I borrow a computer?

A limited number of computers are available.

If you require one, please contact the hotel in advance.

Are there ameneties and equipment available for children?

Children's amenities and items are available.
There is a limit to availability. If required, please contact the hotel in advance.

Children's items

Crib (for children under 2 years of age), children's toilet seat, bed rails
* Due to limitations in space, the rooms which can accomodate to cribs are “THE GATE”, “Balcony”, “Classy” and “Scenic”.

What kind of rental equipment is available for the guest rooms?

The following items are available for rent. (free of charge)

Items are limited, please inquire in advance if these items are required.

Bedding

Down pillow, pipe-filled pillow, viscoelastic foam pillow, blankets

Children's items

Crib (for children under 2 years of age), children's toilet seat, bed rails

Nursing care products

Hand rails, bath seats, anti-slip mats for bath tubs, wheelchairs, knock sensors

Battery chargers

For smart phones, mobile phones, iPhone,iPad

Electrical appliances

Blu-ray player, curling dryer, pants press, desk lamp, scanner (A4 size), outlet adapter, three prong outlet plug, weight scale, iron / ironing board, extension cord, HDMI Cable

Other

Ice-non cold pack, thermometer, full length mirror, magnifying mirrors, toiletries

Regarding facilities and services

---

Is the hotel wheelchair accessible?

Yes, the hotel is wheelchair accessible.

Accomodation

The Universal Room (24 SQM / 258 SQF) is made with wheelchair use in mind.

Restaurant

The restaurant floor is barrier free without any steps to impede wheelchair use.
There is also a wheelchair accessible washroom on the same floor.

Wheelchairs are also available for rental.
A limited number of wheelchairs are available. If you require one, please contact the hotel in advance.

What kind of security does the hotel offer?

Key cards are required for access to guest floors.

Additionally, for security purposes, the main entrance on the first floor are locked from 22:30 until 6 a.m. Guests arriving after 22:30 should contact the hotel in advance. Guests who have already checked in can open the main entrance using their room key.

Is it possible to get an extention on the check out time?

Late check outs can be arranged for the following fees, However, this may be refused due to the hotel's reservation status at the time. Please ask at the front desk for details.

• Two hour extension (from 11 a.m. to 1 p.m.) 2,035 JPY
• Four hour extension (from 11 a.m. to 3 p.m.) 4,070 JPY
• More than a four hour extension (past 3 p.m.) full price for a night's stay

* Prices include 10% consumption tax.

Does the hotel offer laundry services?

Laundry services are available at the front desk for a fee.
Please fill in the laundry form provided in the guest room and submit it with your laundry at the front desk.

Laundry brought to the front desk by 10 a.m. will be delivered to your room by 7 p.m. on the same day.

Laundry services are not available on Sundays and special holidays (such as New Year's Holidays, Obon Festival, Sanja Festival).

For nearby laundromats, please inquire at the front desk (approx. 8min. walk from hotel).

Are there any smoking areas within the hotel?

If you desire a smoking room, please specify this at the time of reservation.
Additionally, there is a smoking area available on the 14th floor.

Is it possible to receive massages in the guest rooms?

Arrangement can be made through the front desk.

Are there any nursing rooms and/or locations to change diapers?

There is a washroom on the 13th floor with a diaper changing table.
Nursing rooms are not available.

Regarding the restaurant

---

What kind of restaurant does the hotel offer?

Drop by our French based bistro whenever you desire.

Guests are welcome at our restaurant at any time during their stay.

Special menus are available for breakfast and lunch. Click here for details.
The grand menu can also be viewed here.

Does the restaurant accept reservations?

Reservations can be made up to 6 months in advance.

Reservations are accepted between 11:30 a.m. and 8 p.m.
THE GATE HOTEL KAMINARIMON by HULIC　Contact Information　TEL:+81-3-5826-3876

Does the restaurant accept group reservations?

Please contact the restaurant directly for group reservations.

THE GATE HOTEL KAMINARIMON by HULIC　Contact Information　TEL:+81-3-5826-3876

Are reservations accepted for the terrace area?

Yes, but indoor seating may be provided depending on weather conditions.

Does the restaurant have a dress code?

Service might be refused to customers wearing apparel which may be considered offensive.

*The use of guest room nightwear and slippers in the restaurant is prohibited.

Is room service available?

There is no room service available.

Is it possible to bring food items to the restaurant?

With the exception of guest with allergies or guests with small children, off-premises food is not permitted in the restaurant.

Non-hotel matters

---

Is parking available?

The hotel does not have any parking available.
* All parking is off-premises, requiring parking fees.
* The closest parking facility is the “Kaminarimon Underground Parking” (municipal parking facility).
* Handicapped parking is available. Contact the hotel for details.

How far is TOKYO SKYTREE from the hotel?

About a 20 to 30 minute walk.
3 minute train ride from Asakusa Station to TOKYO SKYTREE Station on TOBU SKYTREE line.

How can I get to your hotel from my closest station or Narita/Haneda airport?

There are various forms of transportation available including public transpotation. limousine buses and taxis.
Detailed information is available on the “Access” page.

Is there a convenient way to get to the hotel while carrying large pieces of luggage?

If arriving by train, we recommend using the following elevators.

Tokyo Metro Ginza Line, Asakusa station : Exit 1

Toei Asakusa Line, Asakusa station : Exit A2b

Tobu Asakusa station : Main entrance/exit

* Please note : Due to situations such as construction, there may be instances where eleveators in the stations may not be used.